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office.shantafoods@gmail.com
Shanta Food
Shanta Food & Beverages Pvt Ltd
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FAQ
Frequently Asked Questions
Got Questions?
Common Queries Answered
Find answers to popular questions about orders, delivery, products & more
How do I place an order?
Use the Enquiry form, call our number, or WhatsApp. Provide product details, quantity, delivery address & preferred time.
What are your payment methods?
Cash on delivery, UPI/Bank transfer (details on confirmation), or advance via GPay/PhonePe.
What is the delivery time & area?
30-60 minutes within [your city/local area]. Peak hours/weekends may vary. Free delivery over ₹500.
Do you make custom cakes?
Yes! Order 24-48 hours in advance. Share design, size, flavors, message. Extra charges for complex designs.
What about allergens & ingredients?
Contains dairy, eggs, gluten, nuts (some products). Check labels or contact us for specific allergies.
Can I cancel or modify an order?
Yes, before preparation (call immediately). No changes after baking starts.
What is your refund policy?
Refunds for undelivered/wrong orders within 1 hour. Quality issues require photo proof.
Shelf life of products?
Cakes: 2-3 days refrigerated. Snacks/packed: Check label. Store in cool/dry place.
Do you offer bulk/catering orders?
Yes, for events/parties. Contact for quotes (10% off on bulk).
How to track my order?
Use Track Order on homepage with Order ID, or call us.
Still have questions?
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